Shipping policy

1. Shipping Destinations
We currently ship to the United Kingdom and selected international destinations.

2. Processing Time
Orders are typically processed within 2-3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

3. Estimated Delivery Time
Estimated delivery times vary by destination. For orders shipped to the United Kingdom, delivery typically takes 8-10 business days.  Delivery times are estimates and may vary due to factors beyond our control.

4. Shipping Costs
Shipping costs are calculated at checkout based on the destination and order details. The final shipping cost will always be displayed before payment is completed.

5. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information. Tracking updates may take 24–72 hours to appear after shipment.

6. Customs & Import Fees
For international orders, customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer. Delays caused by customs clearance processes are beyond our control.

7. Incorrect Shipping Address
Customers are responsible for ensuring that the shipping address entered at checkout is correct. If you believe you have entered an incorrect shipping address, please contact us immediately at support@roseandpure.com .Address changes are not guaranteed once an order has been processed.

8. Shipping Delays
While we make every effort to deliver orders within the estimated timeframe, delays caused by shipping carriers, customs processing, or high order volume may occasionally occur. Such delays do not affect your statutory consumer rights.

9. Contact Information
If you have any questions, please contact us at: support@roseandpure.com